We have a 30-day policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and with its original packaging. You’ll also need the receipt or proof of purchase.
To start a refund, you can contact us at: firstname.lastname@example.org
If your refund is accepted, review your info and determine if to refund your order.
You can always contact us for any refund questions at: email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-refundable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), certain custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not provide refunds for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
If the product you received is damaged, not the right order you purchased, or have any problems,
contact us at firstname.lastname@example.org
Send an email with clear photos of the item, original packaging, receipt (paper/digital) and a description of the problem or why you want an exchange,
and we may provide a refund and exchange your order with another of the same product. You must purchase a new order, and we will refund your order that you requested, and exchange it with the one you purchased.
We will notify you once we’ve received and seen your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.